Returns & Exchanges

At Something Went Wrong, we believe that even if your order didn't go as planned, your return process should. We offer a 30-day window for returns and exchanges on all items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and attach the prepaid shipping label provided via email.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we will track the journey to ensure it arrives safely at our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship your exchange within 5 to 7 business days.